Co-managed IT for Southern Utah companies with in-house IT — one person or a small team. You keep the helpdesk, the relationships, and the keys. We take the escalations, the infrastructure, and the projects that have been stuck on the whiteboard since last year.
Helpdesk all day, vendor calls between tickets — and somewhere in there, they're supposed to engineer a server migration, evaluate a VMware exit, and get the cyber-insurance controls deployed. Nobody can do both jobs at once. Most don't get to choose, so the strategic work waits — and the risk compounds quietly.
Co-managed means we agree, in writing, on who owns what. Two common shapes:
Either way your team gets our tooling — monitoring, documentation, endpoint management — in your tenant, documented in your systems. If we ever part ways, everything stays.
We've seen the outsourcing pitch that ends with the IT manager training their replacement. That's not this. Co-managed done right makes your IT person more valuable, not less — they get senior engineers a message away, projects delivered instead of deferred, and credit for the results. We report to them as much as they report to you.
Co-managed retainers are scoped to the split — typically $2,500–$10,000+/month blended with project work depending on estate size and how much of the day-to-day we carry. Fit call first; written scope and number second.
No, and we'll put that in the agreement. If we thought your IT function should be structured differently, we'd say it to your face in the fit call — not maneuver toward it.
Yours. Tenants, licenses, and documentation live under your accounts wherever possible. Vendor lock-in is a business model; it isn't ours.
Often it should. A virtualization migration or DR build is a good way to find out how we work before any retainer. See Servers, Cloud & Hybrid.
We'll map the split that makes sense — or tell you co-managed isn't your answer yet.
Prefer to talk first? Call (435) 525-2998 — an engineer answers.
Prefer email? jeff@silverreefsystems.org